Shipping Policy

When will my UPS package arrive?

In the U.S., your UPS package cannot be scheduled to arrive at a specific time of day. UPS Ground packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday.

You can use your UPS tracking number to obtain up-to-date information about the status of your package on our Tracking Page.

Why was a UPS InfoNotice left on my door?

A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup.

* If the packages were C.O.D. or Signature Required, refer to boxes checked by your UPS driver on the UPS InfoNotice.

* If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch).

* If a package pickup was attempted and you were not available, your UPS InfoNotice indicates the next pickup date and time.

I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?

Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays.

What time will UPS make its next delivery attempt?

If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.

What is the purpose of the UPS InfoNotice barcode and barcode number?

The barcode on your UPS InfoNotice gives you easy access to your package delivery information. By entering this one number, you can track all your packages at UPS.com and receive additional information regarding future delivery attempts for your packages.

To track your UPS InfoNotice on the Web, select Tracking from the UPS navigation bar and enter the UPS InfoNotice number as you would a tracking number. The UPS InfoNotice number is located at the bottom of the slip, just above the barcode.

In the U.S., you can track, locate, and verify the arrival of your packages by calling 1-800-833-9943.

I will not be available to receive my package(s) when UPS returns. What are my options?

There are several delivery options available. First, look closely at the InfoNotice to see if any instructional boxes are checked. Depending on the requirements of the shipper, you may be able to sign the back of the InfoNotice authorizing the driver to leave your package. Or, in the comments section of the note, you may write another address where the driver should take the package for delivery.

You may also submit a Delivery Change Request using the UPS Web site. Enter your 12 digit InfoNotice number on the Tracking page to begin requesting a change of delivery. You may choose from the following options:

Reschedule Delivery: Reschedule a date for delivery at the original address.

Return to Shipper: Return your package to the shipper.

How can I obtain additional support for my UPS delivery?

For additional information, please call the customer service telephone number listed on your UPS InfoNotice.

What should I do if an item is missing from my order?

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call DoWell Dental Products Customer Service at 1-877-373-8904 if you're unable to locate an item.

How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?

If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 2 business days of delivery. If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.